Frequently Asked Questions
Everything you need to know about shopping with Johnstone IDA Pharmacy.
What is your standard shipping policy for fashion items?
We offer standard shipping on all orders within 3-5 business days. Express shipping options are available at checkout for an additional fee.
How do I return a product if it doesn't fit?
You can return unworn items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Are the beauty and fashion accessories sold online authentic?
Yes, as a licensed pharmacy and retailer, we guarantee that all products, from designer fragrances to fashion accessories, are 100% authentic and sourced directly from authorized distributors.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics to support international shipping in the near future.